Student Phone System
Hooking up your dorm phone
A phone jack is provided in each dorm room. If you would like to have a phone number assigned to you, please create a ticket at http://help.nnu.edu. Your phone number will be yours throughout your years at NNU.
No special phones are needed in NNU dorms; just about any normal house phone works on the NNU telephone system.
On the wall in your room, there are two blue jacks and a white jack. Plug the phone into the white jack only. (The blue jacks are for computers, and can be damaged if connected incorrectly.)
The white jack should have a number beside it, which is the room location number but it is NOT your personal extension. See more information on this page under Your Extension find out about your personal extension.
You will be assigned a direct dial phone number upon your request to the Help Desk. Just create a ticket at http://help.nnu.edu. You will login on that site with your NNU user name a password. Set up a ticket, giving your name, your i.d. number and your location (dorm name and room number). Ask for a room extension to be assigned to you.
You will need to furnish your own phone for your room. When your phone number is programmed, you may set up your voice mail as explained below.
After your phone number has been set up, you may connect your phone and test it. If you test your phone by dialing from another number, and it does not ring to your room, please call the Help Desk or reply to the help ticket you received in your email regarding this phone number. They will then troubleshoot it with you.
Making a call
NNU no longer provides a long distance service to students. Students have shifted the major portion of their phone usage to cell phones. Since long distance carriers have a minimum amount they would charge the University, it has become too expensive to provide long distance to only a few students.
If you do not own a cell phone, the least expensive source for student long distance is a long distance calling card purchased at a retailer such as Paul's, Wal Mart, Costco, or other area retailers.
Receiving off-campus calls
The phone number you are provided by the TMR Help Desk is the number to supply to those trying to call you for this year. If you leave NNU or move to a new room, you will need to notify the TMR so your phone number can be reprogrammed to be available to you.
Setting Up Student Voice Mail
How to set up your voice mail:
Dial 8989 from any phone on campus or 467-8989 from an off-campus phone and follow these steps:
- Enter your extension. (This is a four-digit voice mail number that we will tell you when your phone number is programmed.)
- When you hear the automated message come on press * (asterisk key).
- The attendant will ask for a Passcode. Enter 9999.
- After this, the auto attendant will walk you through the process of choosing your own pass code, creating a greeting and recording your name.
- Record your greeting - When it is time to record your greeting, there are IMPORTANT items that you need to have in each greeting. Here is a sample greeting and an explanation.
"Hello. You have reached (your name and or extension). If you would like the phone to ring in my room, press 0, otherwise stay on the phone and leave me a message."
If the caller presses 0, the call will be routed to the campus location that is associated with your personal extension. If they stay on the line and leave a message, the message will be sent to your NNU email account.
QUESTIONS AND ANSWERS
- What if I don't use a phone in my room and don't care to do this?
- You are not obligated to use this service, but it is very useful when campus staff or faculty are trying to reach you.
- What if I don't remember my extension or have never been given one?
- If you would like to be reminded of your extension or request a new one, login on the help website (http://help.nnu.edu). Please include your full name, your NNU ID number and the location of your room on campus (building and room number).
If you have any other phone questions, you may call the TMR (467-8111) or create a ticket at help.nnu.edu.
Accessing Voice Mail Off-campus
Your voice mail is accessible from your email if you followed the instructions for the setup of your voice mail, but you can also dial in to retrieve your messages.
Dial 467-8989. At the prompt, enter your voice mailbox number. Follow the rest of the prompts to retrieve, save, or delete your messages.
For cell phone questions, visit www.nnu.edu/cellphones.