desk and office phone setup
Office and Desk Phones at NNU
NNU has a Voice Over IP phone system that is served by the computer network on the campus. Most phones are delivered to your desk already enabled with your desk extension, voice mail and other features enabled. Below are a few of the features you may access and personalize.
Setting Up Voice Mail
From your desk phone:
Push the Voice Mail button on your phone and put in your PIN to access your voice mail box. Press 8 for the user menu, then 4 for the Greeting Menu. You may listen to your greeting, record over it, or append it on this menu. You should also press 6 to record your name. When you have created your greeting and recorded your name, you may press X to exit the menu.
Dial 208-467-8989. An automated answering system begins a recording. You may interrupt this recording any time by pressing your mailbox number. You will then hear your own voice mail begin. To interrupt the voice mail, press * then put in your PIN. You will then have options to listen to your email, to press 8 for user options, etc. To record your voice mail greeting, press 4. To record a short-term greeting (called the extended absence greeting), press 4 again. Other options are available on this menu as you listen to the prompts.
Accessing Voice Mail
When a message is waiting for you on your desk phone you will see a flashing orange light indicating this. To access it, simply push the Voice Mail button on the phone, enter your PIN and proceed with listening to your voice mails. If you do not have a voice mail and the light is still flashing, you might have a text message. Press the "Messaging" button on the top right portion of the display to access this feature. It is usually a "Call me back" type of message when it is left in this area. Clear it and your message light will stop blinking.
When off campus, you may access your voice mail in two ways.
- Dial your desk phone number, then wait for the greeting to begin playing. Press *, and you will be prompted for your voice mail PIN (or passcode). When you have entered this, you will be given options for listening to your voice mail. Press "P" to play your messages.
- Dial (208)467-8989. When the auto-attendant message begins you may dial your extension number. When your greeting begins to play, press *. You will be prompted for your PIN (or passcode) and then you may begin playing your messages by pressing "P".
Editing your phone buttons
One of the first things you may want to do is to change the programmable buttons on your phone since there may be buttons on your display that are blank or have an incorrect name on them.
You can do some programming on your desk phone by pressing the oval blue button to the right of the display that has a picture of a phone on it. This is the Application Button. When pressed, the phone display gives several options for you to access. You will want to press Settings, then Programmable Keys. At the top of the display, it will say Programmable Keys, under which it will say "Select a key to program or edit..." Press a blank key on the display or press one that you want to re-assign. At the next screen you will be prompted through changing the name of the key label, assigning a feature to it, etc.
For monitoring and extension in what is called "Secretarial Mode" so you can easily see if someone is on their phone so you don't interrupt them, you can use the Phone Key Map to designate the buttons, then attach the map to a ticket at help.nnu.edu. Our phone contractor will then enable secretarial mode on the keys you have designated.
If you want more options for programming a key, contact the TMR (http://help.nnu.edu) for assistance.
The Mitel phone system has a "temporary greeting" option for your voice mail, in case you want to put a greeting on your phone without deleting your regular greeting. To activate this option, follow these steps:
- Go to the Voice Mail system by either pressing Voice Mail on your desk phone or dialing 467-8989 from another phone.
- Access your mailbox by your usual means.
- At the prompts, select U for "User Options"
- Select G for "Greeting"
- Select G to change your Extended Absence Greeting
- Select R for Record Your Extended Absence Greeting
- Record your greeting then press # (pound)
- Select L to listen to your greeting or select from the other menu items.
Note: When you record the greeting and accept it, it then becomes your main greeting until you go through the menu and disable the greeting. Be careful to disable the extended absence greeting when not needed. When you are ready for it to be used, go to U (User Options), G (Greetings), G (Change Extended Absence Greeting), E (Enable).
The system will remind you that you have an extended absence greeting turned on each time you login on voice mail. It is easy to forget.
NEED TO MOVE YOUR PHONE?
If you need to move your phone, please follow the instructions carefully as shown HERE.
Other Phone Features
CALL HISTORY gives detailed information on:
- Calls Received
- Calls Made (placed or dialed)
- Calls Missed
You should already have a phone enabled with this feature, but if not, here is a work-around until you have contacted the TMR (x8111) to set up your phone correctly:
- Press the blue Application Key
- Press Call History Button
- Choose from the top of the display which type of calls you want to review
From the buttons on the left side of the phone, you can choose to review the details of the call. If the ALL choice is selected, the icon shape indicates which type of call (Received, Made or Missed) you are reviewing. The details will include Caller ID (if available) of name & number, date & time plus the duration of the call if the call was connected. It will also indicate how many times the call was missed, answered or placed to that same telephone number.
From the buttons on the right side of the phone, you may place a call to the number in the caller ID of the missed, answered or placed call.
Press Close to exit the call history screens.
Note: When reviewing a call, you will have a choice that says Copy To Contacts. Pressing this key will add the information into your contacts or People. You can edit this information in your People list if desired.