Tk20

Tk20 Support

Tk20 logo

Some departments at Northwest Nazarene University have begun implementing the use of a web-based application called Tk20, an assessment and reporting system. Specifically, the Education and Counselor Education programs are using Tk20 in a variety of ways to help students succeed and to meet accreditation goals. These include:

  • Program-level assessments
  • Standards-based electronic portfolios
  • Tracking and management for field experience and clinical practice
  • Student application process and advisement
  • Data aggregation and document storage
  • Report generation

E-Learning Services is happy to provide assistance as we learn about this robust program. Note that Tk20 offers two similar products: HigherEd and CampusWide. NNU is licensing HigherEd. 

Links

Tk20 login page 
 Resources for Students
 Resources for Instructors
 Resources for Field Experience Supervisors
 Frequently Asked Questions

Note: For future reference, the URL for this support page is www.nnu.edu/tk20, whereas the URL for the Tk20 login page is tk20.nnu.edu.

 

Tk20 Resources

You will need Adobe Acrobat Reader to view the PDFs and  Adobe Flash Player to view the video tutorials. All of the videos are 5 or fewer minutes in length.

Resources for Students

Topic

Step-by-Step Guide 

Video Tutorial

Overview

View

Logging In/Navigation

Read or Print

View

Creating Folders and Artifacts

Read or Print

View

Completing an Application

Read or Print

View

Submitting an Assignment

Read or Print

View

Submitting the Tech Portfolio Assignment

Read or Print

View

Completing a Field Experience Binder

Read or Print

View

Creating an Assessment Portfolio

Read or Print

View

Checking Your Work

View

Manual, created by Tk20 Staff

Read or Print

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Resources for Faculty and Adjuncts

Topic

Step-by-Step Guide 

Video Tutorial

Logging In/Navigation

Read or Print

Reviewing an Application

Read or Print

Assessing an Assignment

Read or Print

View

Completing a Disposition Evaluation

Read or Print

Manual, created by Tk20 Staff

Read or Print

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Resources for Field Experience Supervisors

Also known as Cooperating Teachers (Education) or Site Supervisors (Counselor Education)

Important: Please refrain from assessing the Field Experience Binder until your student lets you know that s/he has submitted it! 

Topic

Step-by-Step Guide

Video Tutorial

Logging In/Navigation

Read or Print

Assessing a Field Experience Binder 

Read or Print 

View

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How do I purchase a student Tk20 account?

The method for purchasing a Tk20 account will vary by academic program.

Counselor Education students 

You will need to subscribe directly on the website and pay the $100 fee with a credit card. Please go to tk20.nnu.edu and click "Click here to purchase your account."  From there you will be prompted to enter payment information; note that Tk20 will also assess a $3 processing fee.   

Education students 

Undergraduate Students -   The Education department will automatically subscribe you to Tk20 when you enroll in EDUC1100. The one-time subscription amount of $100 is assessed as a course fee and is non-refundable.   

Graduate Students - You will need to subscribe directly on the website and pay the $100 fee with a credit card. Please go to tk20.nnu.edu and click "Click here to purchase your account."  From there you will be prompted to enter payment information; note that Tk20 will also assess a $3 processing fee.  Please make sure you do this before coming to orientation.

Adult Professional Programs in Education Students -  The Education department will automatically subscribe you to Tk20 when you enroll in one of your first Education classes (EDUC1120 or EDUC7120). The one-time subscription amount of $100 is assessed as a course fee and is non-refundable. 

If you have further questions about your fee, please check with your departmental Tk20 contact.

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Is it possible to get a refund?

Tk20 will offer refunds for student subscriptions as per the following policy:

  • For accounts completely unused within 30 days of purchase: Full refund.
  • For accounts unused between 31 days and 6 months from purchase date: 50% refund.
  • For accounts after 6 months from date of purchase: No refund, under any condition.

If you feel that you are eligible for a refund, please contact your Tk20 Unit Administrator and discuss the situation with her. If you are eligible for a refund, the Unit Administrator can contact Tk20 directly and initiate the refund process.

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What is my Tk20 username and password?

Role

Username

Password

Details

Students

The same as your NNU network username

Your NNU ID number

Once your payment is received (either by you subscribing or your program charging a course fee), the Tk20 system will generate your account.

Instructors

The same as your NNU network username 

Your NNU ID number 

Your academic department will provide you with your login.

Field Experience Supervisors

Your first initial and last name followed by four zeroes, as in jsmith0000

Your NNU ID number

Your academic department will provide you with your login. The username format may not apply if you are also a student or adjunct at NNU. 

Upon your first login, the system will prompt you to change your password to something more secure. Tk20 requires a combination of letters, numbers and special characters, much like your NNU network password.

If you have difficulty logging in, please contact E-Learning Services (elearning@nnu.edu or 208-467-8034).

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How do I locate any pending assignments from my professors?

Assignments will appear in the Pending Tasks area of your Home tab. They are indicated by a red flag to the left of each pending task. Alternately, you can find pending coursework by clicking on the Courses tab > The course number > Activities sub tab.

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How do I retrieve a forgotten password?

As long as you have already logged in at least once, use the "Forgot your username or password?" link found on the NNU Tk20 login page to be reminded of your password. If that doesn’t work, please contact E-Learning Services (elearning(at)nnu.edu or 208-467-8034) or your departmental Tk20 contact.

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What do I do if I have purchased/registered for my Tk20 my account online and I have not received my username/password?

Normally, it takes 2-3 business days to receive your activation information. Please ensure the email did not go to your junk mail folder. Activations can be delayed for a variety of reasons; the most common are entering your ID#, email address, or credit card information incorrectly. If you have not received your activation email after 4 days, please contact your departmental Tk20 contact.

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What do I do if I am having trouble?

If you cannot log in, please contact E-Learning Services (elearning@nnu.edu or 208-467-8034).

If you do not see a Pending Task on your Home page, communicate with your departmental Tk20 contact

If you are confused about how to complete a task in Tk20, please refer to the TK20 tip sheets or video tutorials above. If you do not understand the tip sheet or tutorial, you may contact E-Learning Services (elearning@nnu.edu or 208-467-8034).

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What do I do if one of my courses does not appear in Tk20?

The Tk20 system is updated on a regular basis. If your course is not appearing now, it may appear in a few days. Please communicate with your departmental Tk20 contact if the issue persists.

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What do I do if I submitted an assignment or binder before it was complete?

Some elements of Tk20 are meant for you to complete several forms or upload certain files, then click Submit when everything is ready for the instructor. If you inadvertently submit something before it is ready, you can Recall it.

If you inadvertently submitted a Field Experience Binder before it is ready, follow these steps:

  1. Log in to Tk20.
  2. Click the Field Experience tab.
  3. Place a check next to the desired binder.
  4. Click Recall.

If you inadvertently submitted an Assignment before it is ready, follow these steps:

  1. Log in to Tk20.
  2. Click the Courses tab.
  3. In the left-side navigation area, click Assignments.
  4. Place a check next to the desired assignment.
  5. Click Recall.

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Where can I get help if I haven't found an answer on this page?

Several resource personnel are available to assist you with TK20: 

Departmental Tk20 Contact - This is a person designated by your program to handle logistics involved with Tk20.

  • Counselor Education - Sue Littlehale (slittlehale(at)nnu.edu or 208-467-8448)
  • EducationUndergraduate students - Audra Butkus (abutkus(at)nnu.edu or 208-467-8029)
  • Education: Adult/Professional Program in Education students - Julie Howard (jhoward(at)nnu.edu or 208-467-8023)
  • Education: Graduate Students in C&I, Reading, Exceptional Child Programs  - Jackie Schober (jsschober(at)nnu.edu or 208-467-8341)
  • Education: Graduate Students in Leadership Programs  - Cindy Williams (cwilliams(at)nnu.edu or 208-467-8052)

Tk20 Unit Administrator - This is the faculty member in charge of all Tk20 decisions for a given program.

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